The Executive Vice Chairman of Nigerian Communications Commission, NCC, Umar Danbatta, has assured telecommunications user in Nigeria that they would not be taken for granted by service providers in 2017.
Speaking during the flag-off of the commission’s “Year of Consumer”, the NCC boss said the commission intended to carry out its promise by monitoring the quality of service from telecom service providers to ensure it conformed to acceptable standard.
In a statement sent to DAILY POST, Danbatta declared 2017 a yer of consumer, stressing that telecom users will get the best services.
According to Danbatta, “Today’s event is remarkable because the Nigerian Telecom Consumer is centre stage. Often ignored, exploited and regarded as an irritation, the telecom consumer fulfils that truism that a chain can only be as strong as its weakest link.
“The telecom weak link, rightly or wrongly is the consumer. The consumer who scratches a 200 naira air credit card is as important as the one that spends one hundred thousand naira. Both of them expect qualitative service from their operators whether in making calls or using data.
“The NCC is mandated to monitor the QoS and ensure it conforms to acceptable standard. And we must remember that these consumers together have made all the success stories we speak about possible in the telecom industry today.
“In 2015, Nigerian telecom consumers spent a whopping $5.6 billion on telecommunications services. And in 2016, they topped it up by another $1billion to make it $6.6 billion.
“That’s why today’s event is remarkable. More remarkable is that the Year 2017 is dedicated to the Nigerian Telecom Consumer.
“A management decision that compels us to seek to amplify our activities towards ensuring that the consumer enjoys a customer experience that is enhanced and consistent in time and quality. Just as their patronage is important, they must not and cannot be taken for granted. NCC knows and recognizes this.
“That is why in 2017 and I dare say, and even beyond, the Consumer will be our focus. NCC intends to inform and educate the consumer with the sole intent of protecting and empowering them to make the right decisions.
“As a regulator, NCC has the mandate to ensure all its key stakeholders are protected and their interests balanced in an atmosphere of openness and transparency and within the framework of the NCA 2003 and other subsidiary legislations.”