Some customers of the fintech company OPay are currently worried about the safety of their money with the company. The situation has become so bad that customers have started withdrawing their money from their Opay accounts.
On Sunday, a video surfaced online, showing some people complaining about fraudulent withdrawals. In the video, some agents of OPay stormed the Alexander House Office of the company in the Alausa area of Ikeja to protest what they described as unauthorized withdrawals from their accounts. They claimed that they had been experiencing frequent unauthorized withdrawals from their accounts and had complained to the company, but nothing was being done.
The agents also said they had reported the matter to the police to help them recover their stolen money. “Huge sums of money were unscrupulously taken away from our accounts. Balances of our accounts were removed, some were transferred to other banks, and some were used to purchase airtime, others were transferred to different OPay accounts that we do not have any dealings with,” a leader of the agents who spoke on camera stated.
This video has raised concerns about the safety of customers’ money in the digital bank. However, investigations by our reporter revealed that the video was recorded months back.
OPay responded to the video on Sunday, saying that it was an old video. Some customers expressed their displeasure with the company’s communication, stating that they had been victims of many scams recently. One customer posted a screenshot of their OPay account, showing a balance of N1.48. “I have withdrawn all my money,” they said.
OPay has assured its customers that the platform is secure and their money is safe. In a statement released on Sunday, the company implored its customers and the general public to ignore and disregard the video and its content. They remain committed to protecting their users from any fraudulent activity or scam as customer data protection is their priority.
