A customer of Kuda Microfinance Bank reported that money disappeared from her account without any withdrawal.
According to Thepressngr.com, the customer, a petty trader named Amajor Martha Marvelous lost her hard-earned savings to the tune of almost two hundred thousand naira to Kuda microfinance bank on December 16, 2023, when an unauthorized transaction was made on her account without her consent.
In her words, “It was Saturday afternoon, I just heard my phone beep and brought it out from my pocket. Surprisingly I got a debit alert of N199,300.00 on my phone saying I made a transfer to one Chukwuebuka Ebereamah. I immediately dialed Kuda Bank’s customer care line to make a complaint that I didn’t make any transaction nor did I know any Chukwuebuka Ebereamah and the transaction claimed I made a transfer. The customer care personnel said it might be an error and that it would be refunded in as much as I didn’t make any transaction”
“The customer care attendant said if by Monday 18, December 2023 I didn’t get a refund I should make an official report” she added
According to Marvelous, after waiting endlessly without getting a refund, on Monday 18 she visited the bank headquarters, 151 Herbert Macaulay Road, Yaba, Lagos state to complain of her money disappearing from her account to one Chukwuebuka Ebereamah and she was told that the money was transferred to one Aku Microfinance bank account owned by Chukwuebuka Ebereamah with the account number 8162503500.
“I was at the office on 18/12/2023, I got there at exactly 10:23 am and I was directed to the complaint desk where I met several people with one complaint or the other. After waiting for hours, it was my turn and I was attended to by one Mrs Amara who told me that my account was ‘comprised’. I also told her that a few days before the fraudulent transaction I could not do any transaction on my account only to see a withdrawal of all my savings. The saddest part was for Mrs Amara to tell me that the bank does not know what happened to my account and cannot do anything.” Marvelous said.
She added “Mrs Amara told me that she has sent a mail to Aku Microfinance bank that I should wait for their response but while waiting I should go and get a police report. She directed me to another staff of Kuda Microfinance Bank, Ayoade Abdulbasit who said I should drop my email address and that I would get a response from him. The next day I got an email from Ayoade only to be told that I should get a valid court order before my money can be refunded”.
Marvelous divulged that she went on the official WhatsApp number of Kuda Bank to make her complaint. After chatting for days about her she would get her money returned to her account, the bank on Wednesday 4, January 2024 deleted the thread of messages shared with her. She added that Kuda Bank has stopped responding to her emails again and also deleted responses made to her regarding her complaint.
Efforts by our reporter to speak with a representative or media handler of Kuda Microfinance Bank proved abortive
Culled from Thepressngr.com
