Over two months after promise
The management of Ibom air, owned by Akwa-Ibom State Government has failed to refund the airfare of a customer over two months after cancellation of the flight ticket number 7082403626340 scheduled from Abuja to Lagos, a reservation earlier made for the customer
The customer Dimeji Kayode-Adedeji had purchased to and fro ticket through an airline agent, DadaTheGood travel agency with booking reference number AFJS98 and departure from Abuja-Lagos on December 5, 2023.
The Ibom Air contrary to expectation of the customer to fly back to Lagos, put a call across on the night of December 4, 2023, that the expected morning flight had been rescheduled for late evening, which the customer immediately opposed because of the urgency of his engagement in Lagos.
The customer, a media practitioner, immediately informed the management that the rescheduled flight was not in his favour, and had to approach another airline, to pay a higher fare because of the short time notice of purchase and thereafter flew back to Lagos.
He therefore demanded a refund of the cancelled flight, through the airline agent, and the management subsequently contacted the Ibom air management for the refund, which the authorities promised to effect after a maximum of fifteen working days.
The Ibom Air in its response dated December 30, 2023, issued by one Uduakobong emphasized that the refund process was ongoing, with assurance that the refund will be available within 10-15 working days.
‘Dear Customer. Thank you for your mail. Please note that your refund process has been initiated. Funds will be reverted to the account details provided within 10-15 working days. Thanks for choosing Ibom Air. Kinds regard’, Uduakobong wrote
However, contrary to the pledge, the management had for over two months kept mute over the refund, despite some emails sent as reminders, rather it has continued to exhibit non-challance towards the refund.
The management of the airline, as at the time of filing this report has refused to respond to calls or additional emails sent as reminders for the refund, while it is observed that the action was deliberate, with proof that the mails were delivered
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