Following the recent rising spate of assault on some of our field staff and in view of our commitment to the welfare, safety and overall wellbeing of our personnel, Ikeja Electric wishes to unequivocally condemn these attacks in the strong terms.
While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff is completely irrational, unnecessary and unproductive, especially where Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our service or bills. Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission has also set up a robust Forum Office for the redress of customer complaints.
For avoidance of doubt, we have escalated the recent attacks, which went viral, to the appropriate authorities and we are currently exploring every legal channel available to us to ensure the offenders (some of who are currently on the run) are brought to book. Ikeja Electric will not allow its personnel to suffer intimidation, assault and other bodily harm or threat from anyone who hides under various smokescreen for the unwarranted attack of its staff.
In the interest of the safety of our employees and members of the public, Ikeja Electric will continue the deliberate engagement of all stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.
However, where these attacks persist, Ikeja Electric Plc, in line with her obligation to provide service under a conducive atmosphere to its customers, will as a matter of course, continue to escalate such matters to law enforcement agencies and will promptly withdraw its services from communities and customers that prove too hostile to operate in.
We, therefore, urge all stakeholders, community leaders, leaders of youth groups and all persons of interest to remain mindful of these matters and adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws.
While there may be concerns and disputes arising from time to time, we remain committed to finding long lasting peaceful resolutions in the equitable interests of all parties.