MD/CEO Heirs Insurance – Dr Adaobi Nwakuche, and Founder and CEO of The Listening School – Mrs Ebele Chukwujama
Nigeria’s first and leading communication development initiative, The Listening School, on Thursday, 23 June 2022 facilitated a classic human resource performance skills training for the management and staff of Nigeria’s top insurance company, Heirs Insurance.
The training, tagged LIFT (Listening Intelligence for Leaders and Teams), was aimed to demonstrate the significance of Listening in the sequence of corporate performance and ultimately improving the organization’s clientele base.
Speaking at the week-long training for leaders and teams, Heirs Insurance’s Chief Executive Officer, Dr, Adaobi Nwakuche said that many of the disagreements and issues that exist in most industries are the consequence of poor listening skills and habits.
“Heirs Insurance is dedicated to making insurance available to everyone and encouraging people to dream and follow their goals without fear of financial ruin”, she stated.
She added that the tools and skills to develop a culture of listening to understand clients’ needs are what we took away from this capacity-building program.
Heirs Insurance Limited is recognized as a High-Performance Culture Organization for its deliberate approach to adopting Listening Intelligence as an integral part of its culture and behaviours. The award was presented after a modular capacity-building Programme that supports Enhancing Leadership Capabilities, articulating and demonstrating Listening Skills, and aligning employee behaviour and mindset through listening intelligence.
The Listening School being the facilitator of this leadership development course noted that “Listening Intelligence for Leaders and Teams”, is designed to bring awareness to the cognitive process of listening, combining the best of active listening and cognitive diversity to elevate team performance to a transformational level.
“Listening is Leadership. It is not merely a receptive function but a strategy. Gallup reports that highly engaged teams are 21% more profitable, and guarantee higher returns than others” She added
The Listening School Chief Executive, Ebele Chukwujama, in her closing remarks, stated that The Listening School is pioneering the research, use, and assessment of listening intelligence as a powerful driver of business goals in Africa.
“We want to continue to help individuals and leaders to understand their listening preferences, recognize the listening preferences of others and adapt how they communicate accordingly, resulting in a more inclusive workplace and a culture where people feel comfortable and confident to do their best at work.
“Listening Intelligence creates deep long-lasting change through the hands-on, real-time practice of the listening concepts from a refreshing new approach.
“This helps participants build trust, maximize feedback, promote real-time problem solving and increase productivity, she added.
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